Xaginet Technologies

Refund & Cancellation Policy

Last updated: July 2026

1. Overview

Xaginet Technologies ("we", "us", "our") supplies ICT hardware, accessories, printing materials and consumables, office stationery, and provides internet and network setup services to individuals, SMEs, schools, government offices and NGOs. This policy explains how returns, refunds, exchanges and service cancellations are handled for purchases made online or in person.

2. Product Returns and Exchanges

For hardware, accessories, printing consumables, and office stationery purchases:

• Returns or exchanges must be requested within 7 days of purchase, accompanied by the original receipt or proof of payment.
• Items must be unused, in their original packaging, and in resalable condition.
• Opened consumables (e.g. ink cartridges, toner, opened stationery packs) are not eligible for return or exchange unless faulty.
• Defective or faulty items will be repaired, replaced, or refunded at our discretion, once the fault has been verified.

3. Refunds

• Approved refunds will be processed within 7-14 business days, back to the original payment method where possible.
• Delivery or shipping charges, where applicable, are non-refundable unless the return is due to an error or fault on our part.
• Bulk or wholesale orders for institutions (schools, government offices, NGOs) are subject to the specific terms agreed in the corresponding invoice or purchase order.

4. Internet & Network Setup Services

For Wi-Fi installation, network configuration, and related service call-outs:

• Service appointments may be rescheduled or cancelled free of charge with at least 24 hours' notice.
• Cancellations with less than 24 hours' notice, or a missed appointment, may attract a call-out fee to cover technician time and travel.
• Once installation or configuration work has been completed and accepted by the client, fees paid for that service are non-refundable.
• Any equipment faults will be handled under the applicable manufacturer or supplier warranty.

5. How to Request a Return, Refund or Cancellation

Clients may contact us at:

Please include your name, receipt/invoice reference, and reason for the request. We aim to respond to all requests within 3-5 business days.

6. Payment Disputes

We encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback or dispute with their bank or payment provider. Unresolved disputes may be escalated through the relevant payment processor's dispute resolution process.

7. Changes to This Policy

Xaginet Technologies reserves the right to update this policy at any time. Changes will be posted on this page with an updated revision date.